Terms of Service

Last updated: June 1, 2026

Important Notice

These Terms of Service ("Terms") govern your access to and use of the Zoey OS platform, including the desktop application, cloud services, and associated features (collectively, the "Services") provided by Zoey OS, LLC, a Florida limited liability company ("Zoey OS," "we," "us," or "our").

By creating an account, downloading the desktop application, or otherwise accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy (collectively, the "Agreement"). If you do not agree to these Terms, do not use the Services.

Contact Information:

• General: info@zoeyos.com
• Support: support@zoeyos.com
• Phone: (406) 570-3869

1. Who We Are

Zoey OS is an AI productivity platform that provides users with a personalized multi-agent system — an AI team of companions and bots — accessible through a desktop application connected to cloud services. The Services include conversational AI, workflow automation, voice interaction, integrations with third-party tools, and a customizable virtual environment.

2. Eligibility and Account Creation

2.1 Minimum Age

You must be at least 13 years of age to use the Services. If you are between 13 and 18 years of age (or the age of majority in your jurisdiction), you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. See our Privacy Policy for our full COPPA compliance practices.

2.1a Geographic Availability

The Services are currently offered to users in the United States. We may expand to additional regions in the future. You are responsible for complying with the laws applicable to you in your location, and you may not use the Services where prohibited by law.

2.2 Account Registration

To access the Services, you must create an account by providing accurate, current, and complete information including a valid email address and password meeting our security requirements (minimum 10 characters, 3 of 4 character classes). You agree to:

• Maintain the accuracy of your account information
• Keep your login credentials confidential and not share them with any other person
• Accept responsibility for all activity occurring under your account
• Notify us immediately at support@zoeyos.com if you become aware of any unauthorized access to your account

2.3 Account Security

You are solely responsible for maintaining the security of your account credentials. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

3. The Services

3.1 Service Description

The Services consist of:

• Desktop Application — a downloadable software application (the "App") that serves as the primary interface for interacting with your AI team
• Cloud Services — server-side infrastructure that powers the AI agents, stores your data, and processes your requests
• AI Agents — a multi-agent system including a primary orchestrator ("Zoey"), specialized companions, and task-specific bots that process your inputs and generate outputs
• Integrations — connections to third-party services and applications that you authorize
• Voice Services — speech-to-text and text-to-speech capabilities (optional, can be disabled in settings)

3.2 AI-Generated Content Disclaimer

The Services use artificial intelligence to generate responses, take actions, and produce content ("Outputs"). You acknowledge and agree that:

• Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate due to their level of detail or specificity
• You should not rely on any Outputs without independently verifying their accuracy
• Outputs do not constitute professional advice of any kind, including but not limited to medical, legal, financial, tax, or therapeutic advice
• You are solely responsible for any decisions or actions you take based on Outputs
• We disclaim all liability for any harm arising from your reliance on Outputs
• Outputs may contain content that is inconsistent with our views or values

Do not use the Services for consequential decisions without independent verification. This includes but is not limited to: medical treatment decisions, legal strategy, investment decisions, emergency response, or any decision where an error could result in physical harm, significant financial loss, or legal liability.

3.3 AI Disclosure

In compliance with applicable law, all AI companions, agents, and bots within Zoey OS are artificial intelligence systems. You are interacting with AI, not humans. AI-generated responses may not always be accurate, complete, or appropriate. See Section 3.2 for full disclaimers.

3.4 No-Training Commitment

We do not use your conversations, content, personalization data, or any user-generated Materials to train artificial intelligence models — neither our own nor any third party's. This commitment is:

• Architecturally enforced (no training pipeline exists in our infrastructure)
• Applicable to all user data regardless of tier or consent settings
• Permanent — we will not change this commitment without explicit, affirmative, opt-in consent from each affected user under a separate consent mechanism

We do not currently use behavioral or aggregate usage analytics. If we use aggregated, anonymized, non-identifiable usage patterns to improve the Services in the future, we will do so consistent with our Privacy Policy.

3.5 Service Availability

We will use commercially reasonable efforts to make the Services available, but we do not guarantee uninterrupted, secure, or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavor to provide advance notice of scheduled maintenance.

3.6 Service Modifications

We may modify, update, or discontinue features of the Services from time to time. We will not materially decrease the core functionality of the Services during your active subscription without providing at least 30 days' notice and, where the change materially diminishes the value of your subscription, offering you the option to cancel with a pro-rata refund.

4. Desktop Software License

4.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on devices you own or control, solely for your personal or internal business use in connection with the Services.

4.2 License Restrictions

You may not:

• Copy, modify, distribute, sell, lease, sublicense, or transfer the App or any portion thereof
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the App, except to the extent such restriction is prohibited by applicable law
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices in the App
• Use the App to build a competitive product or service, or copy its features or user interface
• Circumvent, disable, or interfere with any security, licensing, or access-control features of the App
• Use the App on more devices than permitted by your subscription tier
• Share, transfer, or make available your licensed copy to any third party

4.3 Device Limitations and Hardware Identification

Your subscription permits use on one (1) computer and one (1) mobile device simultaneously. Upon first activation, the App generates a hardware identifier derived from your device characteristics. This identifier is used solely to enforce device limitations and is stored securely. If you replace your device, you may transfer your license through the account recovery flow in your settings.

4.4 Software Updates

The App may automatically download and install updates. You consent to receiving such updates as part of your use of the Services. Updates may modify or remove features, fix bugs, or add functionality. Continued use of the App after an update constitutes acceptance of the updated App.

4.5 Watermarking

Each copy of the App contains a per-user watermark for the purpose of identifying the source of any unauthorized distribution. This watermark does not affect the functionality of the App and does not collect or transmit any information beyond what is described in our Privacy Policy.

4.6 Subscription Validation

The App requires an active subscription to function. The App validates your subscription status on launch and periodically thereafter (approximately every 24 hours). If your subscription is inactive, the App will display a notification and cease to function until your subscription is reactivated. An internet connection is required for subscription validation.

5. Your Content and Data

5.1 Ownership

You retain all right, title, and interest in and to any content you submit to, create within, or generate through the Services ("Your Content"), including conversations, notes, files, voice transcripts, and AI-generated Outputs. We claim no ownership over Your Content.

5.2 License to Us

By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display (to you), and transmit Your Content solely as necessary to provide, maintain, and improve the Services. This license terminates when you delete Your Content or your account.

5.3 Your Responsibilities

You represent and warrant that:

• You have all rights necessary to submit Your Content to the Services
• Your Content does not violate these Terms, the Acceptable Use Policy, or any applicable law
• Your Content does not infringe any third party's intellectual property rights, privacy rights, or other legal rights

5.4 Output Ownership

As between you and Zoey OS, you own all AI-generated Outputs produced by the Services in response to your inputs. You may use Outputs for any lawful purpose, including commercial purposes. We disclaim all warranties regarding Outputs, including warranties of accuracy, completeness, non-infringement, and fitness for any particular purpose.

5.5 Personalization Data

Your personalization data (preferences, communication style, companion customizations, adaptive learning data) is account-scoped, meaning it is used exclusively to improve your individual experience and is never aggregated for company analytics or model training. You may view, edit, reset, export, or delete your personalization data at any time through your account settings.

6. Subscriptions and Payment

6.1 Subscription Plans

Access to the Services requires a paid subscription. Available subscription plans, pricing, and included features are described on our pricing page. Your subscription begins on the date you complete payment and continues for the billing period you select (monthly or annual).

6.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. We will charge your payment method on file for each renewal period. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.

6.3 Payment

You must provide a valid payment method to subscribe to the Services. You authorize us (or our payment processor, Stripe) to charge your payment method for all applicable fees. You are responsible for keeping your payment method current. If payment fails, we may suspend your access to the Services after providing notice and a reasonable opportunity to update your payment method.

6.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@zoeyos.com. Cancellation is effective at the end of your current billing period. You will retain access to the Services until the end of the period for which you have already paid.

Cancellation is at least as easy as subscribing. You may cancel through the same interface you used to subscribe, without requiring you to contact support, navigate additional screens, or complete additional steps beyond confirming your intent to cancel.

6.5 Refund Policy

All subscription fees are non-refundable. When you cancel your subscription, your access to the Services will continue through the end of your current billing period. No partial or pro-rata refunds will be issued for any unused portion of a billing period.

Upon cancellation, your subscription will not renew and no further charges will be made. You retain full access to the Services until the end of the period you have already paid for.

6.6 Price Changes

We may change subscription pricing with at least 30 days' written notice to you. Price changes will not apply to your current billing period. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

6.7 Taxes

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all taxes associated with your subscription, except for taxes based on our income. If we are required to collect taxes, we will add them to your invoice.

6.8 Failed Payments

If we are unable to charge your payment method, your access to the Services will be suspended immediately and we will notify you by email with a link to update your payment information. Once you update your payment method and the charge succeeds, your access will be restored. Your data will be retained for 90 days following suspension to allow for reactivation.

7. Third-Party Services and Integrations

7.1 Third-Party Integrations

The Services allow you to connect to third-party services and applications ("Third-Party Services") such as Google Drive, Notion, GitHub, and others. Your use of Third-Party Services is subject to the terms and conditions of those services. By connecting a Third-Party Service, you authorize us to access and process data from that service solely as necessary to provide the Services to you.

7.2 Disclaimer

We do not control, endorse, or assume responsibility for any Third-Party Services. We are not liable for any loss or damage arising from your use of Third-Party Services, including any data loss, service interruptions, or changes to Third-Party Service functionality or availability.

7.3 Subprocessors

We use third-party service providers ("Subprocessors") to help deliver the Services. A current list of our Subprocessors is maintained at zoeyos.com/legal/subprocessors. We will provide at least 30 days' notice before adding a new Subprocessor. See our Privacy Policy for details on how Subprocessors handle your data.

8. Intellectual Property

8.1 Our Ownership

We and our licensors retain all right, title, and interest in and to the Services, the App, and all related technology, documentation, and content we provide (excluding Your Content), including all intellectual property rights therein. These Terms do not grant you any right to use our trademarks, logos, domain names, or other brand features.

8.2 Feedback

If you provide us with feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation or compensation to you. Feedback does not include Your Content.

8.3 DMCA

We respect intellectual property rights. If you believe that content available through the Services infringes your copyright, please send a notice to our designated agent at legal@zoeyos.com containing: (a) identification of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief; (e) a statement of accuracy under penalty of perjury; and (f) your physical or electronic signature. Our designated agent is registered with the U.S. Copyright Office.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support@zoeyos.com. Upon termination, your right to use the Services ceases immediately (subject to any remaining paid subscription period per Section 6.4).

9.2 Termination by Us

We may suspend or terminate your account if:

• You materially breach these Terms and fail to cure such breach within 14 days of our notice
• You violate the Acceptable Use Policy
• Your use of the Services poses a security risk to us or others
• We are required to do so by law
• Your account has been inactive for more than 12 consecutive months (with 30 days' prior notice)

For violations of the Acceptable Use Policy involving illegal activity, CSAM, or threats of violence, we may terminate immediately without notice.

9.3 Effect of Termination

Upon termination:

• All licenses granted to you under these Terms immediately terminate
• You must cease all use of the Services and the App
• We will retain Your Content for 90 days to allow for data export, after which deletion procedures begin
• We will offer you the opportunity to export Your Content before deletion
• Deletion from production systems will complete within 30 days; deletion from backups will complete within 1 year as backup retention cycles expire
• We will send a deletion confirmation to your registered email address

9.4 Survival

Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive, will survive termination of these Terms.

10. Disclaimers

• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from the Services will be accurate or reliable
• The quality of the Services will meet your expectations
• Any errors in the Services will be corrected
• AI-generated Outputs will be accurate, complete, or suitable for any particular purpose

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

To the maximum extent permitted by law, in no event will Zoey OS, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the Services, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

11.2 Liability Cap

Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of: (a) the total fees you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred dollars ($100 USD).

11.3 Basis of the Bargain

The limitations and exclusions in this section reflect the allocation of risk between the parties and are an essential basis of the bargain between us. These limitations apply regardless of the form of action and even if a remedy fails of its essential purpose.

11.4 Exceptions

Nothing in this section limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zoey OS and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services in violation of these Terms
• Your Content, including any claim that Your Content infringes a third party's rights
• Your violation of any applicable law or regulation
• Your violation of any third party's rights

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal proceeding, you agree to first contact us at legal@zoeyos.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator, in the English language, and shall take place in Florida, or at your election, by videoconference.

13.3 Class Action Waiver

You and Zoey OS agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

13.4 Exceptions

Notwithstanding the foregoing, either party may: (a) bring an action in small claims court if the claim qualifies; (b) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights; (c) bring claims that cannot be arbitrated under applicable law.

13.5 Opt-Out

You may opt out of this arbitration provision by sending written notice to legal@zoeyos.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

13.6 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. To the extent litigation is permitted under these Terms, the exclusive venue shall be the state and federal courts located in Florida, and each party consents to the personal jurisdiction of such courts.

14. Voice Services

14.1 Voice Data Processing

If you enable voice features, the Services will process your speech using third-party speech-to-text providers and may generate voice responses using text-to-speech providers. Current providers are listed on our Subprocessor List.

14.2 Voice Data Handling

• Audio recordings are processed in real-time for transcription and are NOT retained after processing, unless you explicitly opt in to audio retention in your settings
• Transcripts of voice interactions are stored as part of your conversation history, subject to your retention settings
• No biometric voiceprints are created, stored, or used
• You may disable voice features entirely in your settings without affecting other Services functionality

14.3 Voice Opt-Out

You may opt out of voice features at any time in your account settings. Opting out does not require account deletion and does not affect your access to text-based Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any applicable Order Forms or supplementary terms, constitute the entire agreement between you and Zoey OS regarding the Services and supersede all prior agreements and understandings.

15.2 Modifications

We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email to your registered address and by posting the updated Terms on our website. Your continued use of the Services after the effective date of any modification constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and may cancel your subscription for a pro-rata refund.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

15.4 Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties' successors and permitted assigns.

15.6 Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, wars, terrorism, labor disputes, government actions, internet or telecommunications failures, or third-party service provider failures.

15.7 Notices

Notices to you will be sent to the email address associated with your account. Notices to us must be sent to:

15.8 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

15.9 No Third-Party Beneficiaries

These Terms do not confer any rights on any third party.

15.10 Export Compliance

You may not use the Services if you are located in a country subject to comprehensive U.S. sanctions or if you are designated on any U.S. government prohibited party list.

16. Contact

If you have questions about these Terms, please contact us at:

Last updated: June 1, 2026 · Version 1.0