Acceptable Use Policy

Last updated: June 1, 2026

This Acceptable Use Policy ("AUP") governs your use of the Zoey OS platform and services. This AUP is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

Violation of this AUP may result in suspension or termination of your account. We reserve the right to update this AUP at any time with 30 days' notice.

1. Prohibited Content

You may not use the Services to create, store, transmit, or distribute content that:

1.1 Illegal Content

• Constitutes, facilitates, or promotes illegal activity under applicable law
• Contains or distributes child sexual abuse material (CSAM) or any sexual content involving minors
• Facilitates human trafficking, forced labor, or exploitation
• Violates export controls or sanctions regulations

1.2 Harmful Content

• Promotes, incites, or provides instructions for violence, terrorism, or self-harm
• Constitutes harassment, bullying, threats, or intimidation directed at any individual or group
• Promotes discrimination or hatred based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic
• Contains malware, viruses, or other harmful code

1.3 Deceptive Content

• Is fraudulent, false, or intentionally misleading
• Impersonates any person or entity or misrepresents your affiliation
• Constitutes phishing, social engineering, or other attempts to obtain sensitive information through deception
• Creates deepfakes or synthetic media intended to deceive or defame

1.4 Infringing Content

• Infringes any third party's copyright, trademark, patent, trade secret, or other intellectual property rights
• Violates any third party's right of publicity or privacy
• Contains unauthorized confidential or proprietary information of others

2. Prohibited Uses of the AI Services

You may not use the AI capabilities of the Services to:

2.1 Harmful AI Applications

• Generate content that could cause physical harm if followed (weapons instructions, dangerous chemical synthesis, etc.)
• Create tools or content for conducting cyberattacks, hacking, or unauthorized system access
• Produce medical, legal, or financial advice presented as professional guidance without appropriate disclaimers and professional oversight
• Generate mass disinformation or propaganda campaigns
• Create content designed to manipulate elections or democratic processes

2.2 AI Output Misuse

• Represent AI-generated outputs as human-created in contexts where the distinction matters (academic submissions, professional certifications, legal filings)
• Use outputs to train, fine-tune, or improve other AI models (whether your own or third parties') without our explicit written permission
• Scrape, harvest, or systematically extract outputs for any purpose beyond your personal or internal business use
• Use the Services to build or support products or services that compete with the Services

2.3 System Abuse

• Attempt to extract, reverse-engineer, or discover the system prompts, model weights, or proprietary logic of our AI agents
• Attempt to "jailbreak" or circumvent the safety measures, content filters, or behavioral guidelines of the AI agents
• Systematically probe the AI agents to identify vulnerabilities for exploitation
• Use automated tools to interact with the Services at a rate that degrades service quality for other users

3. Prohibited Platform Uses

You may not:

3.1 Technical Abuse

• Attempt to gain unauthorized access to the Services, other users' accounts, or our systems
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Use the Services to conduct denial-of-service attacks against any system
• Circumvent, disable, or interfere with security features, subscription validation, device limitations, or usage caps
• Reverse engineer, decompile, or disassemble the Services or desktop application (except as permitted by applicable law)

3.2 Commercial Abuse

• Resell, sublicense, or redistribute access to the Services without our written authorization
• Use the Services to provide a competing service to third parties
• Share account credentials or allow unauthorized persons to access your account
• Create multiple accounts to circumvent usage limits, suspensions, or bans
• Use the Services in excess of your subscription tier's limits through technical circumvention

3.3 Data Abuse

• Harvest or collect personal information of other users
• Use the Services to compile databases of personal information for sale or distribution
• Access or attempt to access data belonging to other users
• Circumvent row-level security or tenant isolation

4. Reporting Violations

If you believe any user or content violates this AUP, please report it to legal@zoeyos.com.

Include:

• Description of the violation
• Any relevant evidence (screenshots, links, conversation excerpts)
• The username or account associated with the violation (if known)

We review all reports and will respond within 5 business days. We do not disclose the identity of reporters.

5. Enforcement

5.1 Investigation

We may investigate suspected violations of this AUP. You agree to cooperate with us in any investigation by providing information we reasonably request.

5.2 Actions We May Take

Depending on the severity of the violation, we may:

5.3 Appeal Process

If your account is suspended or terminated, you may appeal by emailing legal@zoeyos.com within 14 days of the action. Include:

• Your account email
• The action you are appealing
• Why you believe the action was in error

We will review appeals within 10 business days and provide a written decision.

5.4 Refund on Enforcement Action

Accounts terminated for AUP violations are not entitled to refunds. Accounts suspended for investigation that are subsequently cleared will receive credit for the suspension period.

6. Changes to This Policy

We may update this AUP from time to time. We will provide at least 30 days' notice of material changes. The current version is always available at zoeyos.com/legal/aup.

7. Contact

Questions about this AUP:

Last updated: June 1, 2026 · Version 1.0