Under attorney review — this policy may be updated.

Acceptable Use Policy

Last updated: June 21, 2026 · Version 2.0

This Acceptable Use Policy (“AUP”) governs your use of the Zoey OS platform and services. This AUP is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

Violation of this AUP may result in suspension or termination of your account. We reserve the right to update this AUP at any time with 30 days’ notice.

0. Eligibility and Lawful Use

  • You must be at least 18 years of age to use the Services (see Terms of Service Section 2.1).
  • You must use the Services only in compliance with this AUP, the Terms of Service, and all laws applicable to you in your location. You are responsible for ensuring your use is lawful where you are.
  • You may not use the Services from, or for the benefit of anyone in, a country or territory subject to comprehensive U.S. or other applicable export sanctions (see Section 3.4).

1. Prohibited Content

You may not use the Services to create, store, transmit, or distribute content that:

1.1 Illegal Content

  • Constitutes, facilitates, or promotes illegal activity under applicable law
  • Contains or distributes child sexual abuse material (CSAM) or any sexual content involving minors
  • Facilitates human trafficking, forced labor, or exploitation
  • Violates export controls or sanctions regulations

1.2 Harmful Content

  • Promotes, incites, or provides instructions for violence, terrorism, or self-harm
  • Constitutes harassment, bullying, threats, or intimidation directed at any individual or group
  • Promotes discrimination or hatred based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic
  • Contains malware, viruses, or other harmful code

1.3 Deceptive Content

  • Is fraudulent, false, or intentionally misleading
  • Impersonates any person or entity or misrepresents your affiliation
  • Constitutes phishing, social engineering, or other attempts to obtain sensitive information through deception
  • Creates deepfakes or synthetic media intended to deceive or defame

1.4 Infringing Content

  • Infringes any third party’s copyright, trademark, patent, trade secret, or other intellectual property rights
  • Violates any third party’s right of publicity or privacy
  • Contains unauthorized confidential or proprietary information of others

2. Prohibited Uses of the AI Services

You may not use the AI capabilities of the Services to:

2.1 Harmful AI Applications

  • Generate content that could cause physical harm if followed (weapons instructions, dangerous chemical synthesis, etc.)
  • Create tools or content for conducting cyberattacks, hacking, or unauthorized system access
  • Produce medical, legal, or financial advice presented as professional guidance without appropriate disclaimers and professional oversight
  • Generate mass disinformation or propaganda campaigns
  • Create content designed to manipulate elections or democratic processes

2.2 AI Output Misuse

  • Represent AI-generated outputs as human-created in contexts where the distinction matters (academic submissions, professional certifications, legal filings), or in any manner that violates applicable AI-transparency law
  • Use outputs to train, fine-tune, or improve other AI models (whether your own or third parties’) without our explicit written permission
  • Scrape, harvest, or systematically extract outputs for any purpose beyond your personal or internal business use
  • Use the Services to build or support products or services that compete with the Services

2.3 System Abuse

  • Attempt to extract, reverse-engineer, or discover the system prompts, model weights, or proprietary logic of our AI agents
  • Attempt to “jailbreak” or circumvent the safety measures, content filters, or behavioral guidelines of the AI agents
  • Systematically probe the AI agents to identify vulnerabilities for exploitation
  • Use automated tools to interact with the Services at a rate that degrades service quality for other users

3. Prohibited Platform Uses

You may not:

3.1 Technical Abuse

  • Attempt to gain unauthorized access to the Services, other users’ accounts, or our systems
  • Interfere with or disrupt the Services or servers or networks connected to the Services
  • Use the Services to conduct denial-of-service attacks against any system
  • Circumvent, disable, or interfere with security features, subscription validation, device limitations, usage caps, or geographic/sanctions access controls
  • Reverse engineer, decompile, or disassemble the Services or desktop application (except as permitted by applicable law)

3.2 Commercial Abuse

  • Resell, sublicense, or redistribute access to the Services without our written authorization
  • Use the Services to provide a competing service to third parties
  • Share account credentials or allow unauthorized persons to access your account
  • Create multiple accounts to circumvent usage limits, suspensions, or bans
  • Use the Services in excess of your subscription tier’s limits through technical circumvention

3.3 Data Abuse

  • Harvest or collect personal information of other users
  • Use the Services to compile databases of personal information for sale or distribution
  • Access or attempt to access data belonging to other users
  • Circumvent row-level security or tenant isolation

3.4 Export Controls, Sanctions & Geographic Restrictions

  • You may not use, access, export, or re-export the Services in violation of any applicable export-control or economic-sanctions laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC) and the U.S. Bureau of Industry and Security (BIS), and comparable laws in other jurisdictions.
  • You may not use the Services if you are located in, ordinarily resident in, or accessing them from a comprehensively sanctioned country or territory, or if you are listed on, or owned/controlled by a party listed on, any applicable government prohibited- or restricted-party list.
  • You may not use the Services on behalf of, or for the benefit of, any such person, entity, or region, and you may not circumvent our geographic access controls (for example, via VPN or proxy) to do so.

3.5 Telecommunications & Messaging Abuse

  • You may not use the Services’ voice, SMS, or calling features to send unlawful, unsolicited, or non-consented communications, or in violation of applicable telemarketing, anti-spam, or call-recording/consent laws (e.g., U.S. TCPA, two-party-consent recording laws, and EU ePrivacy rules).
  • You must honor opt-out requests and provide any disclosures required by law for automated or AI-driven communications.

4. Reporting Violations

If you believe any user or content violates this AUP, please report it to .

Include:

  • Description of the violation
  • Any relevant evidence (screenshots, links, conversation excerpts)
  • The username or account associated with the violation (if known)

We review all reports and will respond within 5 business days. We do not disclose the identity of reporters.

5. Enforcement

5.1 Investigation

We may investigate suspected violations of this AUP. You agree to cooperate with us in any investigation by providing information we reasonably request.

5.2 Actions We May Take

Depending on the severity of the violation, we may:

Severity Action
Minor / First offense Warning via email with explanation of the violation
Repeated minor violations Temporary suspension (7-30 days) with notice
Serious violation Immediate suspension pending investigation
Severe violation (CSAM, violence, illegal activity, sanctions breach) Immediate termination without notice; report to law enforcement, including mandatory reporting to NCMEC as required by 18 USC 2258A

5.3 Appeal Process

If your account is suspended or terminated, you may appeal by emailing within 14 days of the action. Include:

  • Your account email
  • The action you are appealing
  • Why you believe the action was in error

We will review appeals within 10 business days and provide a written decision.

5.4 Refund on Enforcement Action

Accounts terminated for AUP violations are not entitled to refunds, except where a refund is required by applicable mandatory consumer-protection law. Accounts suspended for investigation that are subsequently cleared will receive credit for the suspension period.

6. International / Local-Law Compliance

This AUP sets a global baseline. Your use must also comply with the laws of your own country and any country you direct content to or interact with through the Services. Where local law imposes stricter requirements than this AUP, you must follow the stricter requirement. Where local law grants you non-waivable rights, nothing in this AUP limits them.

7. Changes to This Policy

We may update this AUP from time to time. We will provide at least 30 days’ notice of material changes. The current version is always available at zoeyos.com/legal/aup.

8. Contact

Questions about this AUP:

Zoey OS, LLC
Abuse reports:
General:
Legal:

Last updated: June 21, 2026 · Version 2.0